Novar integrates its service activities

10 November, 2004

The service arms of leading Novar brands Trend, Gent and Bardic have been integrated into one building-services maintenance company. Called Novar Services, it provides skilled support for building owners and users to ensure the continued effectiveness of environmental controls, fire systems and emergency lighting. The new business starts with a customer base comprising over 20 000 sites. As well as expertise in Trend building controls, Gent fire-detection/alarm systems and Bardic lighting, Novar Services can maintain other manufacturers’ installations and equipment. The new organisation has 235 field-service engineers around the UK and can provide a fast response to call-outs and a high first-time fix rate. The Leicester call centre is the operational hub, and every engineer is equipped with a PDA mobile display to receive job details and report back to the management systems; it can electronically capture a customer’s signature as confirmation of completion. Engineers can print maintenance certificates, service reports and quotations while still on site, with documentation transmitted back to the central system for archiving in PDF format. Among the services available are regular checks and routines such as scans of system integrity, backing up data files, recalibrating sensors, exercising plant, reviewing control strategies and complete site energy audits. From its Horsham bureau, Novar offers a sophisticated remote monitoring service that automatically identifies energy waste.

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